Pest Control FAQs

Start with where you want protection: your home, your yard or both. Quarterly Pest Control, HomeGard and HomeGard PLUS offer different levels of household protection. YardGard focuses on outdoor pest concerns. TotalGard brings HomeGard PLUS and YardGard together in one plan.

Compare our home and yard plans, or ask us to help you choose.

You can compare our residential plans, then open a plan’s page to see the initial payment, monthly price, scheduled visits, coverage and warranty details. Monthly payments and service visits follow different schedules.

Plan prices are before sales tax. Standard pricing applies within each plan’s property size limits; larger properties need a quote. Specialty treatments may require an inspection or estimate. If you’re unsure where to start, tell us what’s going on.

We use Integrated Pest Management to address the pest and the conditions supporting it while limiting unnecessary pesticide use. When a treatment is needed, we follow the product label and explain the preparation and reentry instructions that apply. Tell us about your children, pets and any concerns before service so we can discuss what to expect.

Usually, you don’t need to be home for routine exterior service. We ask you to be present for the initial visit so we can meet you and discuss your concerns. Indoor treatment and some inspections require access, so let us know what works for your household when we arrange the visit.

Yes. Our monthly plans have a 12 month service agreement. We hope to earn your business for much longer, but if you need to cancel, let us know. We’ll respect your decision and help you close out the account.

Our office will confirm the cancellation date and any remaining payment details. We welcome feedback, but you don’t need to give a reason to cancel.

Call our team or email us to discuss your account.

Ongoing service helps prevent problems before they interrupt your day. Seasonal visits address changing pest activity and conditions around your home, with warranty help if a covered pest becomes a problem between visits. Pest control becomes one less thing you have to manage.

No. Our monthly plans use balanced billing, similar to the way utility companies spread seasonal costs into steady monthly payments. Your payment covers the plan’s scheduled services and included coverage across the year.

That means you may have monthly payments in months without a scheduled visit. YardGard includes seven visits from April through October. TotalGard includes eight visits, in February and April through October. The payment schedule and service schedule are different.

See how often each plan visits, or ask us about your plan.

For recurring monthly enrollment, your initial payment is charged at signup. Automated monthly payments begin 30 days after that initial payment, regardless of the date of your first service. Your plan page explains the initial payment, monthly price, visit schedule and coverage.

Let us know. If the timing is the problem, we can help find another appointment. If you’d prefer to skip, we’ll review what that means for your next service, coverage and payments before making changes.

Skipping a visit and ending a plan are different requests. Tell us what you’d like to do so we can help with the right next step.

Call our team or email us.

No. Preparation depends on the pest, treatment and areas involved. Indoor flea, tick, bed bug and German cockroach treatments may require more preparation than routine exterior service. Follow the instructions for your scheduled treatment, and contact us if anything is unclear. We can’t perform the treatment if the required preparation hasn’t been completed.

Our team monitors the weather and decides whether conditions are suitable for your treatment. If we need to reschedule, we’ll contact you. If you have a question about your appointment or pest activity after rain, give us a call.

Let us know who will provide access and who needs the appointment and preparation information. Make sure the person living at the property receives the instructions before the visit, including any requirements for children and pets.