Privacy Policy
Effective September 18, 2026
When you ask Venus Pest Company for help, you share information about yourself, your property and the problem you are seeing. This policy explains how information is handled through our website, contact forms and customer communications.
Information you share with us
We collect the information you provide when you request service, ask a question or contact our team. This can include your name, phone number, email address, property address, service needs, messages and photographs you choose to send.
Please send only the information needed to help with your request. Do not include payment card details, identification documents or other sensitive information in a general contact form or pest photograph.
How we use your information
We use the information you share to respond to questions, help identify pest concerns, discuss estimates and service options, arrange appointments, find your customer account and assist with current service or warranty questions.
Website forms and GorillaDesk
Our contact form is provided through GorillaDesk. Information entered and submitted through that form is processed through GorillaDesk so our team can receive and respond to your request. Information may also be handled through the service providers used for customer management and communication.
You can read GorillaDesk’s privacy policy for information about its services.
Phone calls, text messages and photographs
When you call, text or email us, we receive the contact information and content you provide. We use these communications to help with pest identification, estimates, appointments and customer support. Photographs can include personal details, so check what is visible before sending them.
Message and data rates may apply through your mobile carrier. Contact our office if you want to change how we communicate with you. You can call or email instead of using a website form or sending a text.
Website activity, cookies and analytics
Our website uses technologies that help pages load, support forms, protect the site and understand website activity. These technologies can process information such as your IP address, browser and device details, pages visited, referring pages and interactions with the site.
The site uses Google measurement technology to understand website activity. Cookies or similar technologies may be used by the website and embedded services. Google describes its practices in its privacy policy.
You can manage or delete cookies through your browser settings. Blocking some technologies may affect forms or other website features.
Service providers and links to other sites
Website hosting, delivery and security services, including Bluehost and Cloudflare, process technical information needed to operate and protect the website. Providers involved in forms, analytics and customer communications may process information as part of those services.
Our website also links to Google Maps, review platforms, social media and other resources. Those services have their own privacy practices. Following a link or using an embedded service may share technical information with its provider.
Your choices and privacy questions
You can choose which information to send us and use phone or email if you prefer. Contact our team to ask about information you have provided, request a correction, discuss communication preferences or make a privacy request.
Please do not send sensitive information in your initial privacy inquiry. We may need enough information to confirm your identity and locate the relevant records.
Changes to this policy
We may update this policy as our website or services change. The effective date above identifies the current version.
Contact Venus Pest Company
Venus Pest Company
4272 Bird Pond Rd
College Station, TX 77845
Phone: (979) 774-0486
Email: [email protected]
Monday through Friday, 8:00 AM to 5:00 PM
Closed Saturday and Sunday